Service Reviews

  • Are you concerned that your ASB service isn’t working as effectively or efficiently as it could be, but are not sure why?
  • Have you identified some areas of need but require some additional support and/or expertise to assist the service in moving forward?
  • Is your service working well but you would like an external review of how it may best continue to develop in the future?
  • have you recently had a poor ombudsmen finding, scrutiny review or other similar assessment, and wish to have an independent and expert opinion on the findings?

Janine has significant experience of reviewing ASB services, both within housing and local authority settings, identifying areas of development, as well as recognising strengths to be built upon.

This includes first-hand experience of managing an underperforming ASB service, transforming it into one that attracted local and national award.

Using a tried and tested assessment framework, structured around the key features of an effective ASB service, Janine will help you unpick your service and bring clarity in relation to areas of future focus.

Janine provides a short report, outlining the findings of the assessment and providing recommendations. You can then take the recommendations and create your own action plan for the future, or Janine can assist you further, helping to put the recommendations into practice.

“Last year, I was given the opportunity to commission someone to help review our ASB service. Thankfully, I was able to speak to Janine. It was clear from the beginning that Janine understood the challenges of working within an ASB team. She was able to review our policies and procedures, offer an improvement plan and a final report of other things to consider within our service, all within our timescales. Janine is professional, knowledgeable and very approachable. I cannot speak more highly of the work that Janine undertook for us”